Ambulances are doing great service to the humanity by saving lives of millions around the world in case of emergency. There was a pit adjacent to a busy road, A person unwawre about it, accidently fell into it. A group of pedestrians walking by helped him. Someone pulled him out of the pit. They called…

1. Brainstorming vs Blame-Storming. The most important thing in problem solving is that, there is no Finger Pointing. We have to fix Process not People. As Dr. Deming said 85% problems requires action on system / process. In my study tour to Japan I learned to ask “Why” rather than “Who” when we have to…